TERMS AND CONDITIONS OF SALE AND USE OF THE TRANSPORT SERVICE

Intercity Transport

1. Purchase and Use of Tickets

Purchased tickets are non-refundable.
The company is not responsible for the consequences of a ticket that is misused or incorrectly reserved by the customer.

2. Cancellation and Force Majeure

The company reserves the right to cancel a trip due to exceptional circumstances, including but not limited to:

Dangerous weather conditions
Unexpected mechanical breakdown
Natural disasters
Strike or unexpected service disruption
Any other situation beyond our control

In case of cancellation due to one of the above events, no refund or compensation will be granted.

3. Delay and Responsibility

The company is not responsible for delays caused by road conditions, traffic, unforeseen events, or any other cause beyond its control.
No refund or compensation will be granted in case of service delay.

4. Luggage and Personal Items

Each passenger may transport the following free of charge:

Two (2) checked-in luggage
One (1) carry-on luggage

A fee of $25 applies for each additional bag.
Prohibited items: It is strictly forbidden to transport dangerous substances, weapons, illegal products, or any other items posing a risk to the safety of passengers and staff.
No liability: The company does not insure and is not responsible for the loss, theft, or damage to luggage and items transported.

5. Bicycle Transport

The company allows bicycle transport under certain conditions, but does not guarantee their integrity during the trip.
No claims or compensation will be granted in case of breakage, loss, or damage to a transported bicycle.

6. Children Traveling Alone

Children aged 8 to 12 may travel alone, provided that an official form is completed and linked to their file. This form is available on the company's website.
The company is not responsible for the child outside the scheduled transportation hours.

7. Escorts

Any person traveling with a passenger requiring an escort must provide official proof (escort card, medical certificate, etc.).

8. Animals

Animals are not allowed on board, except for service dogs.
Passengers requiring a service animal must contact the company in advance to obtain approval and provide the required documents.

9. Passenger Behavior and Refusal of Service

The driver reserves the right to refuse boarding or end the transport of a passenger who:

Is intoxicated or under the influence of drugs
Exhibits violent, aggressive, or disruptive behavior
Harasses other passengers or staff
Refuses to comply with safety instructions
Refuses to pay applicable additional fees

No refund will be granted in case of boarding refusal or expulsion from the vehicle.

10. Driver Safety and Conduct

The driver must never use physical force that endangers their physical integrity.
In case of a problematic situation, the competent authorities will be called.

11. General Liability

The company disclaims all responsibility in case of:

Damage, theft, or loss of personal effects or luggage
Cancellation or modification of a trip for a reason beyond its control
Injury or accident occurring outside the normal transport framework

12. Acceptance of Terms

By purchasing a ticket and using the transport service, the passenger fully accepts all of these terms and conditions.

Other Services

1. Reservation and Payment

All reservations must be confirmed by a signed contract.
The balance must be paid in full no later than 7 days before the service date.
No refunds will be granted in case of cancellation by the client.

2. Modification and Cancellation of Service

By the client: Any modification of the itinerary or schedule must be requested at least 48 hours before departure and is subject to acceptance.
By the company: The company reserves the right to cancel a trip due to exceptional circumstances (extreme weather, mechanical breakdown, strike, natural disaster, etc.). In this case, the service may be rescheduled or a credit may be offered, but no refund will be issued.
The company is not responsible for delays caused by traffic, unforeseen events, or circumstances beyond its control.

3. Client and Passenger Responsibilities

The client is responsible for the passengers being transported and agrees to enforce the safety and conduct rules on board.
Prohibited behaviors:

Excessive alcohol consumption or drugs
Violence, harassment, or disruption of the service
Damage caused to the vehicle
Failure to follow the driver’s instructions

The driver reserves the right to immediately end the transport if passengers engage in unacceptable behavior. No refund will be issued in this case.

4. Damages and Cleanliness

Any damage caused to the bus by a passenger will be charged to the client.
An additional cleaning fee may be applied if the vehicle is returned in an unusually dirty condition (e.g., vomiting, excessive damage).

5. Luggage and Personal Items

Each passenger is responsible for their personal belongings.
The company is not responsible for the loss, theft, or damage of luggage and items being transported.
Passengers may carry a reasonable amount of luggage. For special equipment (e.g., skis, musical instruments, bicycles), prior notification must be made.

6. Transport of Equipment and Special Items

Bicycles, sports equipment, or other bulky items must be declared in advance.
The company does not guarantee the integrity of the transported equipment and disclaims all responsibility in case of damage.

7. Compliance with Laws and Regulations

All passengers must comply with applicable laws, including wearing a seatbelt if required by law.
The company is not responsible for fines or penalties arising from a passenger's non-compliance with the law.

8. Driver's Role and Responsibility

The driver is not responsible for organizing passengers. They are only responsible for the operation of the vehicle.
The driver must never use physical force and reserves the right to stop the service if their safety or that of the passengers is compromised.

9. Delays and Waiting Time

The bus will depart at the agreed time. Any delay caused by the passengers may result in additional charges.
Maximum waiting time: If passengers do not arrive after 60 minutes of waiting, the driver may leave, and no refund will be granted.

10. Force Majeure and Limitation of Liability

The company cannot be held responsible for events beyond its control: weather conditions, unforeseen breakdowns, natural disasters, acts of vandalism, etc.
In the case of a mechanical breakdown, the company will make its best efforts to find an alternative solution, but no refund will be issued.

11. Acceptance of Terms

By booking a bus with a driver, the client acknowledges and accepts these terms and conditions without reservation.

12. Respect for Work Hours and Driving Hours

The company and its drivers must comply with regulations regarding mandatory driving and rest hours.
The driver cannot exceed the allowed driving hours as per law and must take mandatory breaks according to road transport regulations.
Any request by the client that exceeds the authorized working hours will be refused, even if it involves changes to the itinerary or delays in the schedule.
If an itinerary or event leads to exceeding the legal driving hours, the client will be responsible for additional costs, such as hiring a second driver or booking an overnight stay to comply with regulations.
If the client violates this clause (e.g., insisting on continuing a trip despite exceeding the hours), the driver may immediately stop the service with no refund or compensation.
The company is not responsible for the consequences of strictly adhering to driving times (e.g., delays to an event, missed connections).

Avis important 30 mars

Avis à notre clientèle – Interruption de service
Nous souhaitons vous informer qu’à la suite de l’exercice d’un droit de lock-out par l’employeur, le service de la ligne sera interrompu à compter du lundi 30 mars 2026 à 23 h 59 (minuit), dans la nuit de lundi à mardi, et ce, pour une durée indéterminée.
Cette interruption concerne les liaisons entre Sherbrooke, Trois-Rivières et Québec. Les autres services de La Québécoise ne sont pas affectés et demeurent en opération.
Cette décision s’inscrit dans le cadre des négociations actuellement en cours avec l’association représentant une partie de nos employés. Malgré plusieurs rencontres tenues depuis août 2025, incluant des séances avec un conciliateur du ministère du Travail, les discussions se poursuivent.
Situation actuelle:
Les employés concernés occupent des fonctions de chauffeurs d’autobus, ce qui nous empêche de maintenir les opérations de cette ligne pour le moment. Nous suivons la situation de près et mettons tout en œuvre afin de favoriser une reprise des services dans les meilleurs délais. Les clients ayant effectué une réservation pour des départs touchés par l’interruption de service peuvent faire une demande de remboursement en communiquant avec notre équipe.
Nous comprenons les inconvénients que cette situation peut occasionner et vous remercions sincèrement de votre patience et de votre confiance.
Pour toute question, demande de remboursement ou information supplémentaire, n’hésitez pas à communiquer avec nous :
info@autobus.qc.ca
418-872-5525

Avis de demande de suppression totale temporaire du service de transport Sherbrooke - Québec service express

Entrée en vigueur le 1er juillet 2026*

*Sujet à l’approbation de la Commission des transports du Québec

Prenez avis qu’Autobus La Québécoise inc. fera une demande de suppression totale temporaire du service de transport interurbain, pour le service express, et ce, en vertu des articles 27 et 28 du Règlement intérieur et de procédure de la Commission des transports du Québec, pour une durée de douze (12) mois à compter du 1er juillet 2026.

DE SHERBROOKE À QUÉBEC – PERMIS 4-Q-000336-143B

DE QUÉBEC À SHERBROOKE – PERMIS 4-Q-000336-143B

À compter du 1er juillet 2026, le service express ne sera plus offert entre Sherbrooke et Québec ainsi qu’entre Québec et Sherbrooke et la clientèle est invitée à utiliser le service de transport de Sherbrooke et Québec en service local.

AFFICHAGE PUBLIÉ SUR LE SITE WEB

DU 12 AU 22 MAI 2026

Toute personne intéressée peut présenter ses observations écrites par rapport à ces modifications en s’adressant à la Commission des transports du Québec, 140, boulevard Crémazie Ouest, 11e étage, bureau 1100, Montréal (Québec) H2P 1C3, adresse courriel : courrier@ctq.gouv.qc.ca, ou en utilisant le formulaire disponible sur son site Web (www.ctq.gouv.qc.ca) dans un délai de 10 jours suivant le dernier jour d’affichage, auquel cas cette personne n’aura pas sous réserve des articles 30 et 31 du Règlement intérieur et de la procédure de la Commission des transports du Québec, le statut d’intervenant.

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